Refund policy

Return Policy 

We offer a 14-day return policy. You can request a return within 14 days if your order meets the return criteria. We will process the return.

To be eligible for return, the product must be in the same condition you received it, unused, with tags. You also need proof of purchase to qualify for a return.  Refund will be processed to the original payment within 10  business days.

To initiate the return process, please get in touch with us at hello@phonestraps.co.nz. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

You will be notified once we receive and inspect your return. We will let you know if the refund is approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.

If you have any questions about returns or refunds, please get in touch with us at: hello@phonestraps.co.nz.